Lowfield Medical Centre is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit www.cqc.co.uk.
Lowfield Medical Centre has been rated 'Good' by the Care Quality Commision.
We hope you will find our services efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements. Should you have any suggestions, or feel you have reason for complaint, please speak to the Complaints Manager Ben Lawrence.
Patients are expected to keep appointments made at the correct time. Please ring the appointments line to cancel any appointment you are unable to keep. Missed appointments affect the efficiency and delivery of services to everyone and are costly to the Surgery and the NHS.
We have zero tolerance to rudeness, verbal abuse or violence and reserve the right to withdraw services from such persons immediately.
Patients are expected to keep us up-to-date with any changes in phone numbers, address and mobile numbers. This is for patient safety.
New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-
Please find below details of the practice stance with regards to these developments:-
All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.
Lowfield Medical Centre have this actioned.
Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.
Lowfield Medical Centre currently offer the facility for booking and cancelling appointments online.
Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.
Lowfield Medical Centre currently offers the facility for ordering repeat prescriptions.
Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.
Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
Lowfield Medical Centre is already live with SCR. However, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the ‘opt out form’.
There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers. It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.
Lowfield Medical Centre confirms that GP2GP transfers are already active and we send and receive patient records via this system.
Practices are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other items/date such as ‘additional’ record elements which has been agreed between the contractor and the patient.
Our computer system is now compliant and we are starting to add the appropriate codes to allow patients to see the minimum data available. Please note that identification has to be shown to the reception staff before this facility is switched on.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Lowfield Medical Practice in the financial year 2016/17 was £51,932 before tax and National Insurance.
This is for 5 part time GPs who worked in the practice for more than six months.
As a practice we contribute to the Royal College of General Practitioners (RCGP) and to the Clinical Practice Research Datalink (CPRD). We provide anonymised data for clinical studies and research, which is very important for public health and medicines safety.
For more information please speak to the data protection officer (Ben Lawrence).